Frequently Asked Questions

Why should I book using this website?

By booking directly with us, you can book the best available rates and it is much easier to amend your accommodation booking if your plans change.

What is the earliest I can Check-in?

Standard check-in time is between 2.00pm to 10pm. If you are planning to arrive earlier than 2.00pm, please contact us directly. An early arrival charge may apply.

Can I arrive late?

Yes, please give us a call if you are planning to arrive after 10pm.

Do you have parking for a trailer?

Each guest room provides one car space immediately outside. There are four spare car spaces for additional vehicles or trailers. They can also be parked on the service road that you access the Victoriana Motor Inn from.

Are your rooms non-smoking?

Yes, all rooms at The Victoriana Motor Inn are non-smoking.

Are you near a restaurant?

Guests can dine at a variety of restaurants, pubs and fast-food outlets that can be found within a three-to-five-minute drive of the Victoriana Motor Inn. For more information, please head to the website: Visit Ballarat – Food & Drink.

Do you offer complimentary Wi-Fi in all guest rooms and suites?

We provide complimentary Wi-Fi for all guests during their stay.

How close are you to the shops?

The Victoriana Motor Inn is within a four-minute walk of the Ryan’s IGA shopping complex in Ballarat East, which features a supermarket, Chemist Warehouse and café. The motel is also within a three-minute drive of the Bakery Hill Shopping Centre which features a supermarket, fast-food outlets and speciality stores including Coles and Liquorland, Mr Dot, Baker’s Delight and Dominos.

How close are you to restaurants?

We are within 2-5 minutes by car of number of restaurants and fast food outlets including Pizza Hut, Fasta Pasta, Nando's, McDonalds, Subway, Hungry Jacks, Red Rooster, Domino’s Pizza, Chinese, Indian, Thai and Mexican. Please visit Google Maps for a detailed list.

Do you have Smart TV with YouTube/Netflix built in?

All accommodation rooms and suites have Smart TV’s featuring a selection of streaming apps for guests to access their own accounts from.

What is your Cancellation Policy?

All cancellations must be received at least 48 hours prior to your arrival date. Cancellations received within 48 hours will incur a cancellation fee of up to the full amount of your stay.

How do I guarantee my booking?

A credit card is required when booking with us directly. If you have booked via a third-party, a credit card will be required on your check-in. If you do not have a credit card, a $200.00 cash bond can be provided.